Enquiries
Capture, sort and draft replies so nothing sits unanswered.
Automation · Agents
Give the repetitive work to systems you can trust.
I build workflow automations and AI agents that take repetitive work off a business, with a human check where it matters and a record of what ran. I have built more than 50 automations for client businesses.
Updated
Example workflow · modelled, not a client result
Assistant
@Assistant triage incoming enquiries
Worked for 9 sec
- Enquiry received from the website form
- Classified by request type and urgency
- Reply drafted from approved wording
- Waiting for owner approval
- Logged with the draft and the decision
Ask Assistant to change the reply
Where it helps
Four places the routine piles up.
Follow-ups
Reminders and next steps that do not depend on someone remembering.
Reporting
Weekly numbers pulled together without copy and paste.
AI agents
Research and drafting tasks with a person approving the output.
Example workflow
One enquiry, five steps, a person in the middle.
Example workflow · modelled, not a client result
- 1
Step 1
Enquiry received
- 2
Step 2
Classified
- 3
Step 3
Reply drafted
- P
Step 4
Owner approves
A person decides - 5
Step 5
Logged
How I build it
Map it, automate the steady part, log every run.
- 1
Step 1
Map
Map the task as it runs today.
- 2
Step 2
Automate
Automate the steady part, keep a person on the judgment calls.
- 3
Step 3
Log
Log every run so you can see what happened.
- 4
Step 4
Hand over
Hand it over with notes you can follow.
Fit
When should you not hire me?
If the process itself is broken, automating it makes it break faster. I will tell you to fix the process first.
Questions
What do people ask before automating?
Which tools do you use?
Whatever fits your business and the tools you already use. I pick the simplest option that does the job reliably.
Will AI send things without my approval?
Only if you choose that. By default, anything customer-facing waits for a person.
What happens if something fails?
It stops and tells you. A silent failure is the one thing a good automation never does.
Related reading
How I check before I build.
Have a problem worth solving?
Tell me what is not working. You hear back from me directly, not from a sales team. If I am not the right fit, I will say so and point you somewhere better.
Find the real reason first. Then build only what fixes it.
Or write to awais@awaisconsulting.com